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Best Buy’s Geek Squad Shares Personal Info with FBI

<p>Documents obtained by the nonprofit digital rights group Electronic Frontier Foundation &lpar;EFF&rpar; confirm that&nbsp&semi;Best Buy&&num;8217&semi;s Geek Squad has been sharing information with the FBI without consumers&&num;8217&semi; permission for at least 10 years&period;&nbsp&semi;<&sol;p>&NewLine;<p>&ldquo&semi;We think the FBI&rsquo&semi;s use of Best Buy Geek Squad employees to search people&rsquo&semi;s computers without a warrant threatens to circumvent people&rsquo&semi;s constitutional rights&comma;&rdquo&semi; wrote the EFF&period; &ldquo&semi;That&rsquo&semi;s why we filed an FOIA lawsuit&hellip&semi;against the FBI seeking records about the extent to which it directs and trains Best Buy employees to conduct warrantless searches of people&rsquo&semi;s devices&period;&rdquo&semi;&nbsp&semi;<&sol;p>&NewLine;<p><strong>Here&rsquo&semi;s how it works&colon;<&sol;strong> you bring your computer to Best Buy to have it fixed&period; A Geek Squad employee finds something illegal &lpar;such as child pornography&rpar; and calls in the FBI to take a look&period; Law enforcement officials ask for a warrant&period;&nbsp&semi;<&sol;p>&NewLine;<p>This might sound like a good thing&comma; especially if you don&rsquo&semi;t have anything illegal on your computer&comma; but Geek Squad&rsquo&semi;s behavior represents a clear violation of<em> The<&sol;em>&nbsp&semi;<em>Fourth Amendment&period;&nbsp&semi;<&sol;em><&sol;p>&NewLine;<p>In addition&comma; Geek Squad employees have been accused of stealing pornography from customers&&num;8217&semi; computers and searching hard drives for personal nude photos&period;&nbsp&semi;<&sol;p>&NewLine;<p>Records released to the EFF confirm one employee received &dollar;500 for sharing information with the FBI and show that members of the agency&rsquo&semi;s Cyber Working Group held a meeting at a Best Buy computer repair shop in Kentucky&period;<&sol;p>&NewLine;<p>The relationship between Best Buy and the FBI was exposed last year during the case of Mark Rettenmaier&comma; a California doctor who was charged with possession of child pornography&period; The pornography was found after he took his computer to Best Buy to be repaired&period;&nbsp&semi;<&sol;p>&NewLine;<p>&ldquo&semi;Their relationship is so cozy and so extensive that it turns searches by Best Buy into government searches&comma;&rdquo&semi; argues James Riddet&comma; the attorney who defended Rettenmaier&period; &ldquo&semi;If they&rsquo&semi;re going to set up that network between Best Buy supervisors and FBI agents&comma; you run the risk that Best Buy is a branch of the FBI&period;&rdquo&semi;<&sol;p>&NewLine;<p>Charges against Rettenmaier were dropped after&nbsp&semi;it was discovered that Best Buy employees found the child pornography on a part of the hard drive that stores deleted material&period; This area is inaccessible without&nbsp&semi;special tools &&num;8211&semi; meaning that Geek Squad employees had been searching for illegal content&period;&nbsp&semi;<&sol;p>&NewLine;<p>Speaking to NPR&comma; Best Buy said it had a &ldquo&semi;moral&hellip&semi;and legal obligation&rdquo&semi; to report child pornography to law enforcement but that its employees are not allowed to look at &ldquo&semi;anything other than what is necessary to solve the customer&rsquo&semi;s problem&period;&rdquo&semi; Geek Squad employees &&num;8220&semi;inadvertently&&num;8221&semi; find child pornography nearly 100 times every year&period;&nbsp&semi;<&sol;p>&NewLine;<p>Best Buy noted that it does not encourage employees to accept money from the FBI and has fired at least three employees for doing so&period;<&sol;p>&NewLine;<p>Meanwhile&comma; the EFF is gearing up to fight the FBI in court this spring to obtain more information&period;<&sol;p>&NewLine;<p>&ldquo&semi;The FBI&rsquo&semi;s Geek Squad informants should plainly qualify as agents of the government&comma;&rdquo&semi; wrote the EFF&period; &ldquo&semi;The records disclosed thus far indicate that FBI agents paid Geek Squad informants to conduct these wide-ranging searches of customers&rsquo&semi; devices&comma; suggesting that officials both knew about the searches and directed the informants to conduct them&period; The payments Geek Squad informants received also demonstrate that they conducted the searches with the intent to assist the FBI&period;&rdquo&semi;&nbsp&semi;<&sol;p>&NewLine;<p>When asked&comma; the FBI refused to state whether it had similar relationships with other computer repair companies&period;<&sol;p>&NewLine;<p><strong>Editor&&num;8217&semi;s note&colon;<&sol;strong> If you are repairing a computer&comma; why are you searching through personal information&quest; You don&&num;8217&semi;t need to do that to find viruses&comma; or restore information&period; With the financial incentives&comma; every Geek Squad employee will be snooping through your drive&period; And then why not plant information so you can get paid&quest;<&sol;p>&NewLine;

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